FAQ

Frequently Asked Questions

Quick answers to common questions about shopping for your pet at bqjkaa™.

How do I know my order went through?

After you place an order, a confirmation is sent to the email address you entered at checkout. If you cannot find it, check your spam folder and contact us if you still need help.

How can I track my order?

If tracking is available, we will provide it after your order ships. Please allow time for the carrier's first update to appear.

Can I change my shipping address?

Contact us as soon as you notice an error. We will check whether a change is possible, but an address cannot always be updated after an order has shipped.

What if my item arrives damaged or incorrect?

Email us your order number and clear photos of the item and packaging. We will review the issue and explain the available solution.

How do I request a return?

Contact us before mailing an item. Include your order number and the reason for your request. If a return is accepted, our team will provide the correct instructions and return destination.