1. Store operator

bqjkaa™ is operated by Beijing Muyu Rongguang Technology Co., Ltd. The owner identified for the store is Lu Yuqin. Our company contact address and support details are listed at the end of these terms.

2. Use of our store

By using this website or placing an order, you agree to use the store lawfully and provide accurate information needed to complete your purchase. You must not interfere with the website, attempt unauthorized access, submit fraudulent orders, or misuse its content or services.

3. Product information

We aim to describe and display our pet products accurately. Product photographs may look slightly different because of lighting or screen settings. Please check the individual product page for available details such as dimensions, materials, included components, intended use, and care instructions before ordering.

Choose products suitable for your pet's size, species, and needs. Supervise pets when introducing new toys or accessories and follow any instructions supplied with the product.

4. Prices and payment

Product prices, available payment methods, shipping charges, taxes, and the final order total are shown during checkout as applicable. Payment must be successfully authorized before an order can be processed. If an obvious pricing or technical error occurs, we may contact you to resolve it or cancel the affected order and refund any payment collected.

5. Orders and availability

Submitting an order is an offer to purchase the selected products. We may verify payment, product availability, delivery details, and other information reasonably needed to fulfill it. If an item becomes unavailable or an order cannot be fulfilled, we will contact you and provide an appropriate refund for any affected item already paid for.

6. Order changes and cancellations

If you need to change or cancel an order, contact service@bqjkaa.com as soon as possible. We will review the request before fulfillment begins. Changes or cancellations cannot be guaranteed after processing has started. Once shipped, an order is handled under our Return & Refund Policy.

7. Shipping and delivery

Orders are generally processed within 1–3 business days after successful payment and verification. For most supported destinations, estimated transit after dispatch is approximately 5–12 business days. These periods are estimates rather than guaranteed delivery dates. Shipping options and any applicable charges are displayed at checkout. Further information is provided in our Shipping Policy.

8. Returns and refunds

An eligible return request must be started within 30 days after delivery. Please contact us for authorization and return instructions before sending an item back. Eligibility, return shipping responsibility, damaged or incorrect items, and refund processing are explained in our Return & Refund Policy.

9. Customer accounts and communications

If you use a customer account, you are responsible for keeping your login details confidential and for providing accurate order and contact information. We may use the contact details you provide to send information relevant to your orders and support requests. Our handling of personal information is described in our Privacy Policy.

10. Website content

The bqjkaa™ name and original store photographs, graphics, descriptions, and other content may not be copied or used commercially without permission, except where applicable law allows it.

11. Third-party services

Payment, delivery, and certain website functions may be provided with the assistance of independent service providers. Their own terms may apply to the services they provide. This section does not remove any responsibility or customer right imposed by applicable law.

12. Service availability

We may update product listings, correct website errors, or temporarily interrupt access for maintenance or technical reasons. We will make reasonable efforts to keep information relevant to existing orders available through customer support.

13. Consumer rights

Nothing in these Terms of Service limits a mandatory consumer right or excludes a liability that cannot legally be limited or excluded under applicable law.

14. Changes to these terms

We may update these terms to reflect changes to our products, operations, or legal requirements. The current version will be published on this page with its update date. Changes will not retroactively remove mandatory rights relating to an order already placed.