Contact information

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BQJKAAโ„ข ยท CUSTOMER SUPPORT

Contact Us

Need help choosing a pet product or checking an order? Send us a message and we will help you find the information you need.

Get in touch

Email: service@bqjkaa.com
Phone: 00852-7111068

For an order question, include your order number, the email address used at checkout, and a short description of the issue.

Product questions

If you need help with a product's size, appearance, intended use, or included parts, send us the product name or page link. Please check the product page for the most specific information available before ordering.

Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and clear photographs of the product, packaging, and shipping label. This information helps us review your request.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will review whether the order has entered fulfillment. Once shipped, the order is handled under our Return & Refund Policy.

Business identity

Brand: bqjkaaโ„ข
Legal company: Beijing Muyu Rongguang Technology Co., Ltd.
Owner: Lu Yuqin
Company contact address: 565 Maulei Road, Kowloon Tong, Kowloon District, Hong Kong

Please contact us for authorization and the correct return destination before sending a product back. The company contact address is not automatically a return address.

For your security, please do not email passwords or complete payment-card details.