Shipping Policy

We know you're looking forward to your pet's new things. Here's what to expect when ordering from bqjkaa™.

Order Processing

After you place an order, a confirmation is sent to the email address provided at checkout. We will send shipping information when your order is dispatched and tracking is available.

Shipping Options and Delivery

Available shipping methods and charges are displayed at checkout. Any delivery time shown on our website is an estimate. Actual delivery can vary due to destination, carrier operations, holidays, customs processing, or events outside our control.

Tracking

If a tracking number is provided, please allow time for the carrier's system to show its first update. Contact us with your order number if you need help locating your shipment.

Addresses and Import Charges

Please check your delivery address before placing an order. If you notice an error, contact us promptly; changes may not be possible after dispatch. International orders may be subject to import duties or taxes charged by the destination country unless checkout states otherwise.

Shipping Support

If your package is delayed, missing, or damaged, email service@bqjkaa.com with your order number. You may also call 00852-7111068. Business hours: Monday–Friday, 9:00 AM–6:00 PM (Beijing Time).